You can't answer a ringing phone from under the lift.
Echo is an AI phone assistant for auto repair and tire shops: it answers the call while you're working on a car, books appointments for repairs or tire changes, records the plate number and the description of the problem, and passes quote requests on to you. The caller gets an appointment, not a busy signal.
7-day free live trial · $0
Sound familiar?
You don't take calls with oily hands
The car is on the lift, your hands are covered in oil, and the phone is ringing in the other room. By the time you'd get there, the caller has hung up and is already dialing the next shop.
Tire season
In fall and spring, the phone rings more than anyone can answer. Calls get lost exactly when they'd bring in the most work.
The “is it ready yet?” calls
Half the day it's the same question: is the car done, how much will it be, when can I pick it up. Fair questions, they just always pull you away from the work.
What does it handle for you?
- Answers the call while you're working in the shop
- Books appointments for repairs, service and tire changes based on your calendar
- Records the plate number, the make and model and the problem description, so you're prepared when the car arrives
- Answers questions about opening hours and services from your knowledge base
- Records quote requests and passes them to you, and you call the customer back
- Sends a text confirmation, and you get a summary of every call
You'll find the whole process, step by step, on the How it works page.
What it costs a shop
For a smaller shop, the Voice Starter plan is the right entry point: it handles 300 minutes of calls a month, approx. 120 calls. In tire season or with higher volume, Voice Pro gives you breathing room with 900 minutes. The first 7 days are a live trial, free.
Full price list and terms →Frequently asked questions
Can Echo quote a price for a repair?
It doesn't quote specific repair prices, because that can't be done responsibly without knowing the problem. For your fixed-price services, like tire changes, it gives prices from your knowledge base; custom requests it records and passes on to you.
What happens with the “is my car ready?” calls?
Echo records the question and the caller's details, and you call back when you have a couple of free minutes. If you prefer, it can also transfer these calls live to the shop.
Can it handle the extra volume in tire season?
Yes, Echo takes several calls at once; there's no busy signal. It uses your plan's minute allowance, so in a heavy season it may be worth moving to a bigger plan, which you can do anytime.
How does it know when we have capacity?
It connects to your calendar and only offers time slots that are open on your side. Echo can be connected to any calendar, and the booking goes in right away, with the plate number and problem description.
Do I have to change the shop's phone number?
No. You keep your existing number, and call forwarding takes care of the rest. Every call can go to Echo, or only the ones you don't pick up at that moment.
What does it cost, and how can I try it?
Voice Starter is $289/mo (taxes not included), with 300 minutes of calls a month. The first 7 days are a free live trial: on your own number, with real customers, you see how many calls it saves. If it doesn't convince you, you don't pay.