Everything you want to know.

No. Echo gets its own number, and you forward calls to it from your existing number: one code on your phone, 30 seconds. Your customers keep calling the same number as before.

It's a built-in feature of your phone carrier: one short code dialed on your phone sends calls on to your Echo number, approx. 30 seconds of work. You choose what gets forwarded: every call, only the calls you don't answer, only when you're busy, or only when you're unreachable. The exact code depends on your country and carrier; we set it up together during onboarding and check it with a test call. You can switch it off anytime, the same way.

Yes, that's exactly what most of our customers pick: you answer the phone as before, and Echo picks up what you can't. The caller doesn't notice a thing.

Yes, if you want a separate line, we can provide a new local number. For most people forwarding is the simpler route, because nothing has to change.

It's possible, but it depends on the carrier, so we don't promise it as automatic: we check and set it up together during onboarding.

The voice agent comes in three plans: Starter $289/mo (300 minutes), Pro $549/mo (900 minutes), Managed $899/mo (1,700 minutes). The chatbot is $149 / $299 / $499 per month (500 / 1,500 / unlimited conversations), and the two are cheaper together as a combo. All prices in USD, taxes not included. Details on the Pricing page.

The call doesn't drop. Minutes over the allowance are billed at $0.45/min (taxes not included), you get an email alert at 75, 90, and 100% of your allowance, and an adjustable overage cap protects you from surprises.

Not with a 12-month contract: $0. On the monthly, cancel-anytime option it's a one-time fee: voice agent and combo $499, chatbot $249.

Yes, on the monthly option the setup fee can be paid in full or in 3 installments, with no installment surcharge.

With a 12-month contract, $41.58 of the $499 setup fee is earned off each month; when you leave, only the remaining part is due: $374 after 3 months, $250 after 6 months, $125 after 9 months, $0 after 12 months. If it doesn't work because of us, we charge nothing.

Yes. The monthly option has no commitment and can be canceled monthly; in that case setup is a one-time fee.

Starter includes 500 conversations a month, Pro 1,500, and Business is unlimited for inbound conversations. Over the allowance nothing is cut off, the extra is $0.45 / conversation. The plans also differ in channels, knowledge base, CRM, branding, and support: the table on the Pricing page lays it out.

No. All prices are shown in USD with taxes not included; any applicable taxes are added on the invoice.

Build-out takes 1 week, go-live 5 to 7 business days. Then you start with a free 7-day live trial.

Four things: a price list, opening hours, 15 to 20 common questions with the answers, and calendar access. That's it, we take care of the rest.

Yes: a free 7-day live trial, on real calls, for $0. It's available before either contract option.

Then you pay $0, and we switch it off. If you do want it, you choose the 12-month or the monthly option.

Yes, in the first 4 to 6 weeks we fine-tune based on real calls, at no extra charge.

You pick from more than 50 voices at the start of onboarding: you listen to the same sentence in each, and decide which fits your brand.

It never makes up an answer. It hands the call to the right person, or takes the caller's contact details and alerts you right away.

Yes, you get an email summary of every call, and everything lands in the built-in CRM.

Every call gets a written transcript and an email summary. Echo does not keep an audio recording of the call.

Yes: it books an appointment in your calendar, or records the appointment request. It connects to any calendar.

It holds a natural conversation, not a press-1 menu: it understands context, asks back, and confirms details the way an assistant would.

On a consent basis: Echo captures only the data needed to get back to the caller, and how long transcripts are kept is your decision, set in your privacy notice.

Only the data needed to get back to the caller, after the caller's consent.

Yes, the caller gets a clear signal at the start of the call that they're speaking with an AI system. We keep this on everywhere; whether it's required for your business is a question for your legal advisor.

Yes, the caller is informed at the start of the call that the conversation is being transcribed.