AI phone assistant for Melbourne businesses
Melbourne runs on bookings: the table on Friday night, the 7 am plumber, the physio slot squeezed in before the office. If your phone rings out while you're stuck behind a tram on Chapel Street, crawling over the West Gate or mid-service on a full floor, that booking goes to the next name on the list. Echo takes the call, books it, answers the routine questions and saves the lead. Your Melbourne number stays, and the whole setup happens remotely.
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Why Melbourne businesses use Echo
The phone rings when the floor is full
In a Fitzroy café at eight on a Saturday, or a Richmond restaurant on a Friday night, nobody has a free hand for the phone. That is exactly when the reservation calls come in. Echo picks up, checks what you have, books the table or the slot and sends the caller a text confirmation. Your staff keep serving.
The weather runs your busiest days
The first cold snap fills a heating tech's phone; a hot week does the same for the air-con crew, and a hailstorm for the panel beater. Melbourne's four seasons in one day arrive without notice. Echo takes several calls at once, so a rush of callers gets an appointment instead of a busy signal.
Your callers come from everywhere
Footscray, Box Hill, Dandenong, Oakleigh: across Melbourne, plenty of people speak a language other than English at home. Echo has dozens of languages to choose from. You set your business's primary language, and we agree during onboarding what it does when a caller switches to Greek, Vietnamese or Mandarin.
How it gets started in Melbourne
- Step 1
You forward your Melbourne number
One short code on your phone, approx. 30 seconds. The exact code depends on your carrier, Telstra, Optus, Vodafone or a reseller, and we set it up together during onboarding. Your 03 landline or 04 mobile stays as it is; your customers dial the same number they always have.
- Step 2
We build it in a week
You send us the menu or the price list, your trading hours and the questions you answer all day. We build the knowledge base, connect your booking calendar and set up the email summaries. Everything runs over a video call and email: no site visit, no local technician, no hardware.
- Step 3
You run it live for 7 days, free
Real Melbourne callers, your own customers, seven days. You listen to the recordings and read the summaries. If it isn't worth it, we switch it off and you pay $0.
The whole process, including the call-forwarding picker: How it works
Same price in Melbourne as anywhere else
There is no Melbourne surcharge and no site-visit fee, because nothing about Echo happens on site. The entry plan is $289/mo (taxes not included) and covers 300 minutes of calls a month, approx. 120 calls. The figure is the same in Brunswick, Werribee or Cranbourne.
Full price list and minute calculator →Frequently asked questions
Do you need to come out to me in Melbourne?
No. The consultation is a video call, the setup runs over the internet, and the call forwarding is done on your own phone. Whether you trade in a CBD laneway or out in Pakenham makes no difference to how Echo works or what it costs.
Do I keep my Melbourne number?
Yes. Your 03 landline or 04 mobile stays unchanged. Call forwarding sends the calls you don't answer on to Echo; your Google listing, your menus and your shopfront keep the same number. If you stop, you cancel the forwarding and the number behaves as before.
Can Echo answer callers who don't speak English?
Yes. Echo has dozens of languages to choose from. You pick the primary language for your business, and during onboarding we decide what it does with a caller who speaks something else: carry the conversation in that language, or take the message and flag it for you. Either way, it says at the start of the call that an AI assistant is speaking.
I run more than one venue in Melbourne. Can one Echo cover all of them?
Yes. The knowledge base holds several addresses, trading hours and menus or service lists, so someone asking about your South Yarra venue hears South Yarra's hours, not Brunswick's. Bookings go into the right calendar. Multi-venue setups are best walked through on the 15-minute call.
Is Echo more expensive in Melbourne?
No. The price is the same everywhere: the entry plan is $289/mo (taxes not included). There is no local surcharge, no site-visit cost and no separate rate for Melbourne.
What happens on Cup Day, over the Australian Open or during a footy final?
Echo keeps answering. Public holidays and big event weekends are when Melbourne books tables, haircuts and last-minute repairs, and when your staff are least able to pick up. Echo doesn't take the day off, and if your hours change for the holiday, we put the exception into the knowledge base so callers get the right answer.