The AI phone assistant that picks up for New York businesses while you're underground on the subway
New York doesn't wait on hold. A contractor double-parked on a Brooklyn block, a dentist mid-procedure in Midtown, a broker showing a walk-up in Astoria: none of them can pick up, and the caller has already opened the next listing. Echo answers, books the appointment, handles the everyday questions, and saves the lead with a summary in your inbox. We set it up fully remotely, no site visit, on your existing 212, 718 or 917 number.
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Why it pays off in New York
Your competition is on the same block
In Manhattan a caller who hits voicemail doesn't drive across town. They walk to the next storefront or tap the next result on the same street. Density is good for foot traffic and brutal for missed calls. Echo makes sure the call that came to you stays with you: booked, answered, or saved with the caller's details.
The workday happens in transit
A large part of a New York workday is spent getting there: the subway, the LIRR from Long Island, the PATH from Jersey, a van circling for parking on the Upper West Side. Signal drops underground, and the call that came in at 8:40 am is gone by the time you surface at Union Square. Echo takes it, and the summary is waiting when you get bars back.
The city closes late, and so do your callers
Dinner reservations come in at 10 pm, a Bushwick tenant reports the leak at midnight, a broker fields open-house questions on a Sunday. Business hours in New York are a suggestion. Echo answers at 2 am the way it answers at 2 pm: books the slot, captures the details, sends the summary, and you read it with your coffee.
How it gets started in New York
- Step 1
You forward your New York number
One short code on your phone, approx. 30 seconds. The exact code depends on your carrier, and we set it up together during onboarding. Your 212, 718 or 917 number stays as it is; the customer who has had your number on the fridge for years still dials the same digits.
- Step 2
We build it in a week
You send your price list, your hours, the neighborhoods you cover (Manhattan below 96th, or all five boroughs and Nassau County) and the questions you hear every day. We build the knowledge base, connect your calendar, and set how it handles a caller in Spanish, Mandarin or Russian. All of it remote; nobody rides the subway to your office.
- Step 3
You run it live for 7 days, free
Real calls, real New Yorkers, a full week including the Saturday rush. Every call opens with Echo saying an AI assistant is speaking; then it books, answers, or takes the message. If it doesn't earn its place, you switch it off and pay $0.
The whole process, including the call-forwarding picker: How it works
The price is the same in New York as anywhere else
No Manhattan surcharge, no borough pricing, no New York rent built into the fee. Echo costs the same everywhere, because there's no site visit and no local overhead. The entry plan covers 300 minutes of calls a month, approx. 120 calls, for $289/mo (taxes not included).
Full price list and minute calculator →Frequently asked questions
Do you need to come out to me in New York?
No. Nobody takes the subway to your office or the ferry to Staten Island. The onboarding call is online or by phone, and the setup runs over the network. No travel fee, no site-visit fee, whether you're in Tribeca or in Tottenville.
Do I keep my New York number?
Yes. Your 212, 718, 917 or any other number stays unchanged, landline or mobile. Call forwarding sends the calls you don't pick up to Echo; the code depends on your carrier, and we set it up together during onboarding. If you fought to keep a 212, you keep it.
Can it answer in Spanish, Mandarin or Russian?
Yes. You pick Echo's primary language during onboarding, with dozens of languages to choose from, and we set up how it handles a caller who switches. For a shop in Jackson Heights, Flushing or Brighton Beach that can be the difference between a booked appointment and a hang-up.
I have locations in more than one borough. Can it handle that?
Yes. The knowledge base holds several addresses, hours, service areas and price lists, and Echo answers based on what the caller asks for: the Park Slope studio or the Long Island City one. Both numbers can forward to the same assistant, so a caller who dials the Brooklyn line and wants a Queens slot gets it. The details go on the 15-min call.
Is Echo more expensive in New York?
No. The price is the same everywhere: the entry plan is $289/mo (taxes not included). No Manhattan surcharge, no site-visit cost, no difference between a Midtown address and one in the Bronx.
Does Echo know New York? Cross streets, parking, which entrance?
It knows what you put in its knowledge base: the cross streets, that the entrance is on the avenue side, that there's no parking so it points the caller to the nearest garage, which boroughs you cover and which you don't. It doesn't improvise local facts. If a caller asks something outside that, it takes a message instead of guessing.