AI phone assistant for Grand Rapids businesses
From the Medical Mile to the shops along 28th Street in Wyoming and Kentwood, West Michigan runs on the phone. A furnace call in January, a patient asking about a follow-up, a party of eight asking whether your brewery has a table on Friday night: if nobody picks up, they dial the next number. Echo answers your 616 line 24/7, books the appointment, saves the lead and sends you a summary. Set up fully remotely, no site visit, on the number you already have.
7-day free live trial · $0
Why it pays off in Grand Rapids
Lake-effect winters don't wait for office hours
When the first lake-effect snow hits West Michigan, furnaces quit, pipes freeze, roofs leak and driveways need plowing all in the same week. Those calls come at 6 am and 11 pm, and the caller books whoever answers first. Echo picks up every one, takes the address and the problem, and you see in the summary which ones can't wait.
Family-run businesses can't staff a front desk around the clock
The city that earned the name Furniture City still runs on family-owned shops, manufacturers and trades, many of them along the Grand River. The owner is on the shop floor or in a customer's driveway when the phone rings. Echo covers the phone so the family doesn't have to choose between the job in hand and the next one.
One 616 number, a wide service area
Your customers are in Grandville, East Grand Rapids, Kentwood, Wyoming and out toward the lakeshore. Echo knows which areas you serve, tells the caller whether they're in your range, and answers in the caller's language, with dozens of languages to choose from. The caller hears the same number they always dialed.
How it gets started
- Step 1
You forward your existing number
One short code on your phone, approx. 30 seconds. The exact code depends on your carrier, and we set it up together during onboarding. Your 616 landline or mobile number stays, and your customers dial the same number as before.
- Step 2
We build it in a week
You send us your price list, hours, service area and the questions you hear every day. We build the knowledge base, connect your calendar and test it with you on a call. Everything happens remotely, no site visit in Grand Rapids.
- Step 3
You try it live for 7 days, free
Real calls from your own customers, for a week. You read the summaries and decide. The trial costs $0 and can be switched off at any point.
The whole process, including the call-forwarding picker: How it works
The price is the same in Grand Rapids as anywhere else
No West Michigan surcharge and no site-visit fee, because Echo is set up remotely. The entry plan covers 300 minutes of calls a month, approx. 120 calls, at $289/mo (taxes not included).
Full price list and minute calculator →Frequently asked questions
Do you need to come out to me in Grand Rapids?
No. The whole onboarding is remote: a short call, a shared document with your prices and hours, and the setup runs over the network. Whether you're downtown, in Kentwood or out in Grandville, nobody drives to your shop, and there's no site-visit fee.
Do I keep my Grand Rapids number?
Yes. Your 616 number stays exactly as it is, landline or mobile. Call forwarding sends the calls you don't answer on to Echo. The forwarding code depends on your carrier, and we set it up with you during onboarding.
Can it answer in more than one language?
Yes. You pick the primary language, English for most Grand Rapids businesses, and choose from dozens of languages for callers who speak something else. Echo switches based on what the caller says and continues in that language, so a Spanish-speaking caller gets the same booking as anyone else.
I have locations in Grand Rapids and the suburbs. Can it handle that?
Yes. The knowledge base holds several addresses, hours and service ranges, so a caller from Wyoming gets your Wyoming location and hours, and a caller from East Grand Rapids gets the other one. Each booking lands in the right calendar.
Is Echo more expensive in Grand Rapids?
No. The price is the same everywhere: the entry plan is $289/mo (taxes not included). No local surcharge, no site-visit cost, no separate West Michigan pricing.
What happens during a winter storm, when every call is urgent?
Echo answers every call at the same time, so nobody sits in a queue while your crew is on the road. It takes the address, the problem and a callback number, notes what the caller said in the summary you receive so you can call the urgent ones first, and books the rest into open slots. It says at the start of every call that an AI assistant is speaking, then gets on with it.